Return Policy
Return Policy
At The Seattle Restaurant Store, we want you to be happy with your purchase. If an item doesn’t work out, you can return it under the terms below.
Return window
- Contact us within 14 days of delivery to request a return. We can’t accept returns after 14 days.
- All returns need prior approval. Call or email us with your order number to get a return authorization before you ship anything back. Returns that arrive without one will be refused.
Condition requirements
- The unit must be new and unused, in its original, unopened factory packaging.
- Equipment that has been plugged in, connected to gas or water, installed, or operated in any way can’t be returned.
- Items that are damaged, missing parts, or missing their original packaging, manuals, or accessories won’t be accepted.
Restocking fee and freight
- Approved returns are charged a 20% restocking fee on the product price.
- The customer pays all return freight. Original shipping charges are not refundable.
- Refunds go to the original payment method, minus the restocking fee, once the item is back at our warehouse and inspected.
Damaged or defective items
- Inspect every shipment before signing for it. If you see damage, note it on the delivery receipt and contact us within 48 hours so we can file a freight claim.
- Manufacturer defects are covered by the manufacturer’s warranty, and we’ll help you set up warranty service. Warranty repairs aren’t treated as returns.
Non-returnable items
- Special-order, custom, or non-stock items
- Clearance or final-sale items
Questions? Call 206-362-4900 or email sales@srscooks.com.